Do you pride yourself on your career in administration management?
Do you feel confident working in a healthcare setting?
If so, this may be the role for you!
Practice Plus Group are looking for an Administration Manager to join us at The Junction Health Centre, based in Clapham.
This will be a full time role, paying £25,000 – 27,000 per annum (dependant on experience). Shifts would be Monday to Friday, but would include on-call duties on occasional weekends.
About the Role
As the Administration Manager, you will be managing our administrators, reception staff and patient service advisors to ensure a smooth and efficient running of the service. You will also be responsible for managing the reception and administrator rota on a monthly basis, as well as managing staff levels and efficiency through recruitment, performance meetings (including one-to-ones), regular monitoring of concerns, and training.
You also be the focal point for our clinicians and managers, supporting them as appropriate as you work together within the service. As well as this, you will lead the team and manage enquiries from patients and relatives alike, following guidelines and developing processes in order to give a courteous and proficient experience to those that visit the centre. You will process all private communications and records between the practice and third parties – adhering to the Data Protection Act – and will handle any complaints or concerns in regard to non-clinical concerns.
As well as the people, you will also be involved with the management of technology on site. You will become a super-user for our EMIS system, generating reports as needed and conducting regular risk assessments. You will also stock monitor equipment, ensuring they and our computer systems are updated and any faults are reported to our friendly IT helpdesk.
Overall, you would be a vital member of the team, being a link between the clinical and non-clinical staff and running the office in the way you feel most efficient.
You will be an experienced administration manager from a healthcare setting, with knowledge on how to supervise direct reports.
As you will be handling patient enquires, complaints and any non-clinical staff issues, you will be a confident communicator who can exercise judgement in both a caring and direct way, even in difficult situations. Communication skills will also be important for contacting the various levels of staff within the business.
You will have the ability to plan and organise your own time as you see fit, able to delegate tasks as required and be an assertive decision maker. Please also note that you will also share on-call Duty Manager responsibilities, so weekend working may be required at times.
You will also be computer literate, preferably with knowledge of the EMIS WEB system.
What we can Offer You
In return for your hard work we can offer a competitive salary of £25,000-£27,000, dependent on experience, as well as the following benefits:
• 25 days annual leave, increasing with service up to 28 days per year + bank holidays
• Company Pension Scheme
• Contribution towards eye test and glasses.
• Cycle to work scheme – offering discounts rates and payment plans of bicycles and equipment
• Practice Plus Group perks – offering you discounts and cash back with large retailers.
• Occupational health support
• Access to our bespoke e-learning system
About Practice Plus Group
Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.
When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.
We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.
If you'd like to learn more, please contact Charlie Allen - firstname.lastname@example.org.
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.
Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.