COVID-19 (coronavirus) alert

Following on from supporting the national effort against COVID19, at Practice Plus Group we have adapted our application processes in order to speed up recruitment and reduce face to face contact.

Health Advisor vacancy

Job details

Job number:
PPG00103
Location:
South West 111
Address:
Integrated Urgent Care
Stoke Gifford
Bristol
South Gloucestershire
BS34 8SR
Contract type:
Permanent
Schedule type:
Variable Hours
Closing date:
Friday, January 29, 2021 - 23:59
Salary:
£10 - £13 / Hour

Job Summary

Are you passionate about helping others and do you want to make a difference to patients? Have you got a strong customer service background with an ability to work under pressure? Then look no further, as Practice Plus Group have a job for you!

Practice Plus Group are looking for a 111 Health Advisor to join our busy NHS 111 call centre in Stoke Gifford, Bristol on a permanent basis. 111 is a 24/7 service, operating 365 days a year so patients can seek help and advice at any time. It is primarily a non-emergency service and provides advice to the most appropriate healthcare that patients require.

Working with 111 is a demanding but highly rewarding career where you’ll realise you’re making a difference to patients who use the service every day. If you’re ambitious by nature then we’ve got ample opportunity for career progression.

Pay Rates & Benefits

•During training - £8.72 per hour
•After Training £9.89 if you work between 07:00-22:59
£12.30 if you work between 23:00-06:59

In addition to the above pay rates, we also offer:

•Further pay enhancements for some of our busier shifts *T&Cs apply
•33 days annual leave (pro-rata, including bank holidays)
•Company Pension Scheme
•2x Life Assurance
•Contribution towards Eye test and Glasses
•Cycle to work scheme – offering discounts rates and payment plans of bicycles and equipment
•Practice Plus Group perks –offering you discounts and cash back with large retailers
•Annual employee recognition award ceremony
•Career development opportunities
•Access to our bespoke e-learning system

Key Responsibilities

As a 111 Health Advisor, you will be answering inbound calls from members of the public in need of medical advice. The patient may need to be given general advice, speak with a Clinical Advisor or be booked into an appointment with an available out-of-hours service.

While we are a non-urgent service, some calls can be emotional, distressing or life-threatening, and there will be times when 999 services (such as an ambulance) may need to be dispatched.

Skills & Experience

- Good communication & telephone manner
- Ability to work effectively under pressure
- Good organisational & administration skills
- Relevant computer skills including MS Office packages
- Willingness to learn new skills

Qualifications

• Hold GCSE/Functional Skills English & Maths at grade C (or equivalent) or above
• Previous experience of working and communicating with the public

Additional Information

NHS 111 is the 24/7/365 non-emergency telephone service providing patients access to the most appropriate urgent care service for their needs without the need for repeated assessment.

NHS 111 is designed to improve and simplify access to non-emergency health care by providing access to a full range of services including referrals into community, primary and secondary care services.

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. At
Practice Plus Group, we actively promote diversity and equal opportunities. Applicants must have the right to work in the EU.

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