COVID-19 (coronavirus) alert

Following on from supporting the national effort against COVID19, at Practice Plus Group we have adapted our application processes in order to speed up recruitment and reduce face to face contact.

Health Advisor vacancy

Job details

Job number:
East of England 111 - Practice Plus Group
Integrated Urgent Care
West Road
Contract type:
Schedule type:
Variable Hours
Closing date:
Wednesday, April 21, 2021 - 23:59
£8.72 - £12.30 / Hour

Job Summary

Are you passionate about helping others and do you want to make a difference to patients? Have you got a strong customer service background with an ability to work under pressure? Then look no further, as Practice Plus Group have a job for you!

Practice Plus Group are looking for a 111 Health Advisor to join our busy NHS 111 call centre in Ipswich on a permanent basis.

111 is a 24/7 service, operating 365 days a year so patients can seek help and advice at any time. It is primarily a non-emergency service and provides advice to the most appropriate healthcare that patients require.

Working with 111 is a demanding but highly rewarding career where you’ll realise you’re making a difference to patients who use the service every day. If you’re ambitious by nature then we’ve got ample opportunity for career progression.

Responsible To

Lead Health Advisor

Key Responsibilities

As a 111 Health Advisor, you will be answering inbound calls from members of the public in need of medical advice. The patient may need to be given general advice, speak with a Clinical Advisor or be booked into an appointment with an available out-of-hours service. While we are a non-urgent service, some calls can be emotional, distressing or life-threatening, and there will be times when 999 services (such as an ambulance) may need to be dispatched.

Skills & Experience

- Good communication & telephone manner
- Ability to work effectively under pressure
- Good organisational & administration skills
- Relevant computer skills including MS Office packages
- Willingness to learn new skills


• Hold GCSE/Functional Skills English & Maths at grade C (or equivalent) or above
• Previous experience of working and communicating with the public

Additional Information

NHS 111 is the 24/7/365 non-emergency telephone service providing patients access to the most appropriate urgent care service for their needs without the need for repeated assessment. NHS 111 is designed to improve and simplify access to non-emergency health care by providing access to a full range of services including referrals into community, primary and secondary care services. Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. At Practice Plus Group, we actively promote diversity and equal opportunities. Applicants must have the right to work in the EU. For more information, visit Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Due to the nature of this role you must be over 18 to apply however if you are interested in working for Practice Plus Group and do not meet this requirement please contact us on to find out what other opportunities are available.

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