COVID-19 (coronavirus) alert

Following on from supporting the national effort against COVID19, at Practice Plus Group we have adapted our application processes in order to speed up recruitment and reduce face to face contact.

Clinical Advisor vacancy

Job details

Job number:
East of England 111 - Practice Plus Group
Integrated Urgent Care
West Road
Contract type:
Schedule type:
Variable Hours
Closing date:
Wednesday, February 3, 2021 - 23:59
£17.84 - £22.52 / Hour

Job Summary

Are you a Nurse or Paramedic who is passionate about making a difference to patients? Are you looking for a role with less physical demands and flexible hours? Have you ever considered moving into a telephone triage role?

Practice Plus Group are looking for 111 Clinical Advisors to join our busy 111 Call Centre in Ipswich on a permanent basis.

NHS 111 is a 24/7 service, operating 365 days a year so that patients can get help and advice any time of year. It is primarily a non-emergency service and provides advice to the most appropriate urgent care service that patients require.

Working with NHS 111 is a demanding but highly rewarding career where you’ll realise you’re making a difference to patients who use the service every day. If you’re ambitious by nature then we’ve got ample opportunity for career progression.

Responsible To

Clinical Supervisor

Key Responsibilities

As a 111 Clinical Advisor, you’ll be seen as an integral member of the team, supporting the Health Advisors within the contact centre. Calls will be directed to you when patients require clinical advice. By using a combination of your clinical expertise and our NHS Pathways software, you’ll ensure the patient receives the most suitable treatment tailored to their needs. Treatment can range from self-care and advice to referring patients to other services such as OOH appointments or other members of our multi-disciplinary team.

Skills & Experience

• At least six months’ medical experience and an active paramedic (HCPC) or nursing qualification (NMC)
• Strong communication skills with a caring and empathetic nature.
• Can commit to either a full time or part time training course.


• Be a registered RGN or RCN (with NMC registration), Paramedic (with HCPC registration).
•Previous experience working as a clinician post-qualification
•Have excellent communication skills – including listening and telecommunication •Have good IT and keyboard skills

Additional Information

NHS 111 is a 24/7 service operating 365 days a year which is non-emergency telephone service providing patients advice to the most appropriate urgent care service they require. Applicants must have the right to work in the EU. At Practice Plus Group, we actively promote diversity and equal opportunities .Due to the nature of this role you must be over 18 to apply. However, if you are aged 16-18 years old and would like to learn more about other opportunities with Practice Plus Group, please contact us on Please note that offers of employment are subject to receipt of satisfactory references and a DBS check (where applicable). For further information or to make your application, please visit our website:

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